These Terms of Use (the “Terms”) govern your access to and use of webalator.com (the “Site”), operated by Webalator, a Real Time Networks company (“Webalator,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
Webalator is a business of Real Time Networks, a telecommunications and managed IT company founded in 2006. Webalator provides websites and hosting, local search and Google Business Profile work, call answering, messaging, review management and related services for local service businesses. Information about those services is available throughout this Site; purchase of any service is governed by a separate written agreement, not by these Terms.
You may access the Site for lawful purposes, including learning about our services, contacting us, scheduling a meeting, or requesting resources. You agree not to:
All content on the Site — including text, graphics, logos, images, audio, video, and software — is owned by Real Time Networks or licensed to it, and is protected by copyright, trademark, and other intellectual property laws. You may view, download, and print content from the Site for your personal, non-commercial reference. Any other use requires written permission.
“Webalator,” the Webalator badge, “Real Time Networks” and the RTN logo are marks of Real Time Networks. Product names that appear on the Site may be trademarks of their respective owners; their use on the Site does not imply endorsement, sponsorship, or affiliation unless explicitly stated.
When you submit information through a contact form, a quote request, or similar interactive feature, you represent that the information is accurate and that you have the right to share it. By submitting, you grant Webalator a limited, non-exclusive, royalty-free license to use that information to respond to your inquiry and to operate our business in accordance with our Privacy Policy.
If you give us your mobile number, you may receive text messages from us about what you contacted us about. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to receive texts is not a condition of buying anything from us, and we do not sell or share mobile opt-in data or consent with third parties for their marketing.
The full detail — what numbers we collect, what you are agreeing to, and how opt-out is handled, including messages sent on behalf of a business that uses our phone service — is in the Privacy Policy.
If you buy a plan through a checkout page on this Site, we ask for a mobile number because building your site and setting up your attendant require one. That number is not used to send you marketing or account texts: everything we send you about your account, including call summaries and billing notices, comes by email. See Messaging below.
The Site may link to websites operated by third parties for your convenience. We do not control those sites and are not responsible for their content, privacy practices, or availability. A link does not imply endorsement. If you follow a third-party link, you do so at your own risk and subject to that site’s terms and policies.
We publish our prices rather than quoting them privately. Prices, plan contents, promotional waivers and any introductory offer shown on the Site are current as of the date shown and may change.
Some of our plans can be bought directly on this Site by entering your payment details on a checkout page. For those plans, the price, billing interval, trial length and plan contents shown on the checkout page at the time you complete it are the terms that bind both of us, together with these Terms — no separate signature is required, and your completion of checkout is your acceptance. For custom or quoted work, the binding terms are the ones in the written agreement you sign, and a marketing page describing that work is not an offer capable of acceptance until we have both signed.
Plans bought on this Site are month to month. Where a plan includes a free trial, nothing is charged at signup; your card is charged for the first time on the date shown at checkout, and on the same day each month afterward, until you cancel. We will email you three days before that first charge.
Cancel any time before your first charge and you are never billed. After that, you may cancel any month; cancellation takes effect at the end of the month you have already paid for, and partial months are not refunded. Your site and services stay on until that month ends.
You can cancel from the link in any email we send you, or by replying to any message from us. Cancelling is at least as easy as signing up and never requires a phone call.
A domain you already own. It remains registered to you, in your name, at your existing registrar. You provide us access so we can make the DNS changes that point it at your new site. We make no DNS change until you have reviewed and approved the site, so your existing site stays online for the whole build.
A domain we provide. If you do not have a domain, we register one for your site and pay its registration and renewal fees as part of your service. A domain registered and paid for by us remains registered to us and is maintained for as long as you are a customer.
A domain you own, renewed by us. If you own a domain and would prefer not to manage its renewals, we can take that over as an optional service. The domain remains registered to you; we handle the renewals and bill them at the registrar’s prevailing rate. Registry and registrar pricing changes from year to year, so we quote this at the time rather than publishing a fixed figure, and we will not renew on your behalf without telling you the amount first.
Either way, the copy and images we write and source for your site belong to you, and we will provide those files on request at any time, including after you cancel.
The AI attendant plan includes 240 answered minutes per calendar month. Minutes do not roll over. Minutes beyond 240 are billed at $0.39 each and appear as a separate itemized line on the following invoice.
The phone-answering plans come in four sizes, and each includes a set number of minutes per calendar month: Starter 240, Office 750, Department 2,000 and Enterprise 10,000. A minute is talk time for a call the system processes, measured from the moment the call is answered to the moment it is hung up, including the time after a transfer connects. Included minutes are counted per calendar month and do not roll over.
Minutes past what your plan includes are billed at your plan’s rate — $0.39 a minute on Starter, $0.25 on Office, $0.19 on Department and $0.15 on Enterprise — and appear as a separate itemized line on the following invoice.
Website plans include the monthly content-edit allowance shown on your plan. Unused edits do not roll over.
Each attendant supports up to 13 transfer destinations. A destination is wherever you want a caller sent — a person, a department, a hunt group, a ring group or a call queue — and each one has to be reachable at a regular dialable 10-digit number. Groups and queues qualify, as long as your phone provider gives the group a number we can dial.
If you need more than 13 destinations, tell us and we will design it with you.
Calls answered by your attendant are recorded and stored so you can review them. Recording and notification requirements vary by state; we configure your greeting to include a recording notice where one is required. You are responsible for telling us if your state or your business has requirements beyond that.
Call summaries and account communications are delivered by email.
Text messaging is optional. Your phone-answering plan works the same whether or not you turn it on, and you can add it later. If you want it, registration under A2P 10DLC — required by federal anti-robocall rules intended to make unwanted calls and texts easier to screen, and processed through the mobile carriers — is a one-time $99 charge. It is non-refundable once the application is submitted, because that is the point at which the cost is incurred on our side, whatever the carriers decide.
Once your registration is approved, simple missed-call text-back is included — a caller you did not get to receives one short message inviting them to reply. Outbound texts are 5¢ per message segment, incoming texts are free, and picture messages (MMS) are 10¢ each. Message charges appear as itemized lines on the following invoice, the same way overage minutes do. Any other messaging work — appointment reminders, review requests, campaigns or longer automated sequences — is quoted separately.
We send text messages only to recipients who have initiated contact or affirmatively opted in. We do not send unsolicited texts under any circumstances, and that is not negotiable on our platform.
Website builds include up to three rounds of revisions before launch. After launch, your plan includes the monthly content-edit allowance shown on your plan. Changes to an AI attendant’s script are not counted as revisions.
The Site and all content on it are provided “as is” and “as available” without warranty of any kind, express or implied. To the fullest extent permitted by law, Webalator disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Information on the Site is general in nature and is not a substitute for professional advice about your specific situation.
To the fullest extent permitted by law, Webalator, Real Time Networks and their officers, directors, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or in connection with your use of the Site, even if we have been advised of the possibility of such damages. Our total cumulative liability arising out of your use of the Site will not exceed one hundred U.S. dollars ($100.00). Some jurisdictions do not allow limitations of this kind, so portions of this section may not apply to you.
You agree to defend, indemnify, and hold harmless Webalator, Real Time Networks and our officers, directors, employees, and agents from any claim or demand, including reasonable attorneys’ fees, arising out of your violation of these Terms or your misuse of the Site.
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. You and Webalator agree that any dispute arising out of or related to these Terms or the Site will be brought exclusively in the state or federal courts located in the City and County of Denver, Colorado, and you consent to the personal jurisdiction of those courts. This applies wherever you are located when you use the Site.
We may update these Terms from time to time. When we do, we’ll update the “Last updated” date at the top of this page. Material changes will be announced more prominently — by an in-page notice, by email if we have your address, or both. Your continued use of the Site after an update takes effect constitutes acceptance of the revised Terms.
Questions about these Terms? Reach out directly: