Webalator, a Real Time Networks company (“Webalator,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit webalator.com, call us, or text with us, how we use it, who we share it with, and the choices you have. By using the site, you agree to the practices described here.
We collect information in three ways.
When you submit a contact form, request a quote, book a meeting, ask for the free missed-call audit, or call a phone number published on the site, you may provide your name, business name, email address, mobile number, the kind of work you do, and the details of what you’re asking about.
If you buy a plan through a checkout page on this site, you also provide your city and state and your payment card details. Card numbers are entered directly into our payment processor and are never stored on our systems — we retain only the last four digits, the card brand, and the processor’s reference for your subscription, so we can show you what is on file and bill you each month.
After you buy, we send you a setup form. What you enter there — business details, service area, hours, services and pricing you want shown, logo and photos, existing domain and listing details, and how you want your attendant to answer — is used to build and operate your site and your attendant.
Our servers and the measurement tools described below can collect technical information automatically: IP address, browser type and version, operating system, referring URL, pages visited, date and time of visit, and approximate geographic location derived from IP address.
When you call or text any Webalator phone number — our main business line or a direct number a team member has shared — call and message details are logged and, as described in the next sections, calls are recorded.
All calls to and from Webalator are recorded for quality assurance, training, and dispute resolution. This applies to our main business line, any direct line our staff may share with you, and any call placed or answered by a Webalator-provisioned AI agent on our own behalf. Calls may also be transcribed to a text record.
Recordings are stored securely, used only for the purposes stated above plus any legal obligation we’re required to meet, and are not sold. Access is limited to team members who need it for those purposes.
If you’d rather not be recorded, contact us by email at [email protected] instead of calling. We’ll respond in writing and handle your inquiry without a recorded conversation.
If you’ve already spoken with us and would like the recording of that specific call deleted, email us the approximate date, time, and phone number you called from and we’ll delete the recording, subject to any legal retention requirement that applies to that specific call.
We text. Because we do, this section spells out exactly how that works. It is written to meet the disclosure requirements that the carriers and the FCC place on any business that sends text messages in the United States.
We collect a mobile number in three ways: you type it into a form on this site, you give it to us verbally on a call or in person, or you call or text one of our numbers and it reaches us through caller ID. We do not buy mobile numbers, and we do not harvest them from third-party lists.
When you give us your mobile number and check the consent box on a form — or when you text us first — you agree that Webalator may send you text messages about the thing you contacted us about: scheduling your call, sending your missed-call audit, answering a question, and following up on a quote. These are conversational and account-related messages. Message frequency varies with the conversation.
Separately, you may opt in to occasional marketing texts about Webalator products and offers. That opt-in is its own checkbox, it is never pre-checked, and marketing texts are typically no more than a few per month.
You are never required to agree to receive text messages in order to buy anything from us. You can work with Webalator entirely by phone and email. Declining texts changes nothing about your price or your service.
Message and data rates may apply — those come from your mobile carrier, not from us. Carriers are not liable for delayed or undelivered messages.
Reply STOP to any message to opt out. We honor STOP immediately and send one confirmation message, after which we stop. Reply HELP for help, or reach us at [email protected] or (888) 343-6966. You can opt back in at any time by texting us again or asking us to re-enable messages.
Mobile opt-in data and consent are not shared with any third party for that third party’s own marketing purposes, and we do not sell them. Your number is shared only with the service providers who deliver the messages on our behalf — described under “How we share information” below — and those providers may use it only to deliver messages for us.
Webalator operates phone numbers, answering and text-back for other businesses. If you call a business that uses us and they can’t pick up, you may get an automatic text reply. In that case the message comes from that business, on their number, about the call you just placed. They decide what it says. We run the system underneath it.
The same controls apply: reply STOP to that conversation to stop receiving messages from that business, and HELP for help. If you can’t resolve it with them, write to us at [email protected] and we will act on the request.
We use the information we collect to:
We do not sell your personal information. We share information only with the categories of recipients described below.
Mobile opt-in data and text-message consent are excluded from all sharing except the service providers who deliver messages for us, as stated above.
We use cookies and similar technologies for three purposes: making the site work, measuring how visitors use the site, and advertising. Cookies that are strictly necessary to make the site work are always on. Analytics and advertising cookies load only where you have given consent, and you can decline them.
Where we use third-party measurement or advertising tools, you can also opt out at the provider level through that provider’s own controls. We may also use such other cookies, tags, and similar technologies as we determine to be necessary for our business and for providing ongoing support, and we will update this policy from time to time as those change.
We advertise on third-party platforms, including Meta (Facebook and Instagram). To measure which ads produce customers, we use the Meta pixel on our landing and checkout pages and Meta’s Conversions API, which sends the same events to Meta from our servers rather than from your browser. The events we send are limited to page views, checkout starts, and completed purchases.
With those events we send identifiers that let Meta match the activity to an account: this can include a hashed form of your email address, phone number, name, and city or state, along with your IP address, browser user-agent, and Meta’s own click and browser identifiers. Hashing means we send a scrambled value rather than the plain text, but it is still information that can be matched to you. We also record which ad, ad set and campaign brought you to us, and store that on your record so we know what worked.
Meta uses this to attribute conversions, to bill us, and to improve the targeting of our ads and, in accordance with its own terms, of advertising generally. Meta’s handling of the data is governed by its own policies, not ours.
Browser-based advertising and analytics tags load only where you have given consent and you can decline them. Because the Conversions API operates server-side, declining browser cookies does not by itself stop it; to opt out of that as well, email [email protected] and we will suppress your record. You can also limit ad targeting through Meta’s own settings.
Depending on where you live, you may have the following rights regarding your personal information:
To exercise any of these rights, email [email protected]. We respond to verified requests within a reasonable time, and in any case within the period required by applicable law.
If you’re a California resident, the California Consumer Privacy Act, as amended by the CPRA, gives you additional rights, including the right to know what categories of personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of sale or sharing. The rights summary above reflects these protections.
We do not sell personal information for money. We do share personal information for cross-context behavioral advertising as that term is defined under the CCPA: as described in Advertising and measurement, we send identifiers and conversion events to Meta so our advertising can be measured and targeted. The categories shared are identifiers and internet activity. You can opt out by declining advertising cookies and emailing [email protected]. We do not knowingly share the personal information of anyone under 16.
Mobile opt-in data and text-message consent are never shared for advertising.
We keep your information for as long as we have an active relationship with you or your company, plus a reasonable period afterward for record-keeping, legal, and tax compliance. If you’ve asked us to delete your information, we’ll delete it as described in “Your rights and choices” above, subject only to legitimate retention needs.
Call recordings and transcripts from an AI attendant we operate for a customer are kept for as long as that customer’s account is active, so the calls stay reviewable, and are deleted within a reasonable period after the account closes. A customer can ask us to delete a specific recording at any time, and a caller can ask us to delete a recording of their own call by emailing [email protected].
Billing records, including invoices and the last four digits of a payment card, are kept for the period required by tax and accounting rules even after an account closes.
We use administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, but we work with reputable providers, encrypt data in transit, limit internal access on a need-to-know basis, and keep our infrastructure patched and monitored. If we ever discover a breach affecting your information, we’ll notify you in accordance with applicable law.
This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we’ll delete it.
Webalator is based in the United States and the information we collect is stored and processed in the United States. If you’re visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your home country.
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top of this page. Material changes will be announced more prominently — by an in-page notice, by email if we have your address, or both.
Questions or concerns about this Privacy Policy? Reach out directly: